Privacy Policy

1. Introduction

Flowgenie (“we”, “us”, or “our”) is operated by Mahesh Ramala, an AI automation specialist and Zoho Authorized Partner. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or engage our services.

2. Information We Collect

We may collect the following types of information:

• Contact information — name, email address, company name, and any details you provide when filling out our contact form.
• Usage data — pages visited, time on site, browser type, and IP address (collected via Google Analytics / Google Tag Manager if enabled).
• Communications — messages you send us via email or our contact form.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide the services you request.
• Send project updates or service-related communications.
• Improve our website and understand how visitors interact with it.
• Comply with legal obligations.

We do not sell, rent, or trade your personal information to third parties.

4. Cookies and Analytics

Our website may use cookies and similar tracking technologies through Google Tag Manager and Google Analytics to analyse site traffic and improve user experience. You can control cookie settings through your browser preferences. Disabling cookies may affect some functionality of the site.

5. Third-Party Services

We may share your information with trusted third parties solely to operate our services, including:

• Email and communication tools (e.g. Google Workspace)
• Project management and CRM platforms (e.g. Zoho)
• Analytics services (e.g. Google Analytics)

These parties are contractually obligated to keep your information confidential and secure.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Contact form submissions are retained for the duration of any business engagement and a reasonable period thereafter.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to or restrict processing of your data.

To exercise any of these rights, please contact us at the email address below.

8. Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. However, no method of transmission over the internet is completely secure.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Continued use of our website after changes constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out via our contact form.